Use normal, mismatch, and open correctly
Mark normal only when you actually observed the requested feature. Mark mismatch when a visible detail conflicts with the file or expected patient. Leave the item open when the view was missing, too quick, or unclear. Open is not a weak answer; it preserves uncertainty instead of turning it into false confidence.
The strongest documented categories are the window, photo, and CCTV. Paperwork and behavior slow the process down enough to notice contradictions, but they should support rather than erase visual evidence. If one category conflicts with the rest, repeat the related observation before making the final call.
